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An apology

11:48AM February 06, 2019

Apology

There is a group of Consolidated members to whom the cooperative owes a sincere apology. They are the Fiber Champions who volunteered to help us get word out about our new, fiber-optic internet services.

It is with humility and regret that I personally ask you to recognize that it was the cooperative, not our Fiber Champions, that have failed to communicate the scope and effects of the unexpected delays we have experienced in getting our services to your homes—not the Champions.

The situation is complex and not easy to explain. Consider that it took more than 80 years to bring electric power to all our members, and we are targeting a mere three to four years to get fiber-optic lines to nearly everyone. Please be assured that we have adapted timing and plans to prevent other surprises from impacting our Champions like this.

The real failure, however, was that as we worked diligently and feverishly to overcome our challenges, we overlooked keeping our Champions and you aware of what was happening. That problem was completely avoidable, and it is the problem for which I am most profoundly apologetic.

If you’d like more about what happened, read more in our “Backdrop” document.


Moving forward

If you are in an area where we have solicited commitments and you signed up, but we still have not started construction, you have received a separate letter. If not, please know that we are still coming, we still plan to get service throughout our electric service territory within the next few years, and that you will certainly have plenty of opportunity to know when your areas are ready for us to schedule connections.

Please know, too, that we will always strive to provide the best service, including how we communicate with you. Expect future updates at least weekly on our CrowdFiber site and in other media.

Meanwhile, I hope you still understand and appreciate that you and your neighbors, through your cooperative, are among the first in Ohio to bring this increasingly important, life-changing service to yourselves, in places where most providers have said it cannot be done affordably!

Sincerely,

Philip Caskey
President/CEO


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